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Exmoor Surgery

Exmoor Surgery, St Charles Centre for Health & Wellbeing, Exmoor Street, London, W10 6DZ

Telephone 020 8962 5166

Appointments

How to Make an Appointment

Appointments may be booked in several ways:

Online

Patients can book appointments up to 4 weeks in advance using online services.

By Phone

Patients can book an appointment by calling reception on 020 8962 5166.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

Advance Booking:

Bookable up to 2 months ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative.

A number of theses appointments are available to book online.

On the day (Urgent only):

Every day at 8.00am a limited number of telephone appointments become available, enabling you to speak to our doctors quickly if that needed. During the consultation, the GP or Clinician will make a decision whether yours is an issue that could be dealt with over the phone or if you need to be seen in our practice. If the latter is the case, they will book an appointment for you to be seen either by themselves at our Practice or GP at one of the Hubs.

At such short notice there is much less flexibility over the time of the appointment and choice of clinician.

Telephone Consultations:

You can book telephone appointments with our GPs, Physicians Associate or Nurses in advance for various issues such as ongoing medical problems, sick notes, medication changes, blood test results, investigation results and many other things to save time and your journey.

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

 

Primary Care Network (PCN)

Exmoor Surgery is one of 9 Practices that make up NeoHealth PCN.

Exmoor Surgery provides Extended Access in conjunction with our Primary Care Network, this means that together as a PCN we pool and share resources, this may include providing appointments within our respective PCN practices.

 

Accessing Patient Services

Our practice is pleased to offer patients enhanced clinical access to GPs and other healthcare professionals, including:

  • 100 clinical appointments per 1000 patients per week
  • Patients telephoning our practice will never be asked to call back. (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave)
  • We offer an open reception and telephone service from 08:00 – 18:30 from Monday to Friday.
  • Patients can make an online booking up to 4 weeks ahead
  • Our receptionists are trained in care navigation and signposting and can provided advice about appropriate alternative services such as extended hours hubs
  • We regularly review our systems to ensure there are enough appointments to meet patient needs every week

 

We aim to provide the best access we can for our patients.  If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.